Frequently Asked Questions (FAQs)

1. What is Matue Couture?
Matue Couture is a luxury professional clothing brand for women that blends the richness of African culture with modern, elegant designs. Our collections feature clothing and accessories that are sustainably and ethically sourced from Africa, crafted with attention to quality and timeless style.

2. What does “Matue” mean?
Matue is more than a name—it's a legacy. It was lovingly given to my mother by her father, and I passed it down to my daughter. Through Matue Couture, that name now lives on as a celebration of strength, elegance, heritage, and the power of generational love. Every piece we create carries that story forward.

3. Where are Matue Couture products made?

Matue Couture products are crafted in Togo, where skilled artisans bring Simone's designs to life. The fabrics used in each collection are sourced from various countries across Africa, reflecting the continent's rich textile heritage. For the current collection, the fabrics originate from Ghana, showcasing the artistry and traditions of Ghanaian craftsmanship. This approach emphasizes Matue Couture's dedication to celebrating Africa’s cultural diversity while supporting ethical and sustainable practices.

4. What does Matue Couture prioritize in its production process?
We prioritize sustainability and ethical sourcing. We work closely with artisans and producers to ensure our practices are environmentally conscious and our workers are treated fairly.

5. How do I choose the right size?
We understand that every body is unique. That’s why we’re creating a custom sizing chart tailored to real women’s proportions—especially those underrepresented in traditional sizing systems. Once our chart is live, you’ll be able to compare your measurements to find your best fit. Until then, you can submit your measurements directly with your order for a more personalized fit.

6. Can I submit my custom measurements?
Yes! We encourage it. Each Matue Couture piece is made to order, so you’ll have the option to submit your bust, waist, hip, height, and other relevant measurements at checkout or through your account. This ensures a fit that celebrates your body as it is.

7. What if I’m between sizes or have a unique body type?
No problem at all. If you're between sizes or have specific proportions you'd like us to consider, you can include notes with your measurements, or reach out to us before placing your order. Our team is happy to guide you through the process.

8. Do you offer tailoring or alteration services?
Currently, we do not offer in-house alterations. However, since our pieces are made to order based on your measurements, they are designed to fit as close to perfect as possible. If additional adjustments are ever needed, we recommend visiting a trusted local tailor to ensure the piece fits your body just right.

9. How do I take my measurements correctly?
We’ll be releasing a video and printable guide that walks you through how to measure yourself at home with ease. You'll just need a measuring tape and a friend (or a mirror). If you're unsure, feel free to contact us and we’ll be happy to assist.

10. How do I care for my Matue Couture pieces?

• Clothing: We recommend dry cleaning to preserve the fabric and craftsmanship.

11. Do you ship internationally?
Yes, we ship worldwide! Shipping fees and delivery times may vary depending on your location.

12. What is your return and exchange policy?
We accept returns and exchanges within 14 days of delivery. Items must be unused, unwashed, and in their original condition with tags intact. Sale items and custom items are final sale and cannot be returned or exchanged. Please refer to our Return Policy page for detailed instructions.

13. What is your cancellation policy?
Orders can be canceled within 24 hours of placement. After this window, cancellations are not guaranteed as production or shipping may have already commenced. For assistance, please contact our support team.

14. Can I track my order?
Yes! Once your order has shipped, you will receive an email with a tracking number. You can use this number to track the progress of your delivery on our website or through the courier’s tracking portal.

15. What methods of payment do you accept?
We accept major credit and debit cards, PayPal, and other secure payment options. All transactions are encrypted to ensure your payment details are safe and secure.

16. How can I contact Matue Couture for customer support?
You can reach our support team via email at matuecouture@matuecouture.com or through our Contact Us page. We strive to respond to all inquiries within 24 hours.

17. How can I stay updated on new releases and exclusive offers?
Subscribe to our newsletter and follow us on social media to receive the latest updates, style inspiration, and exclusive offers.