Frequently Asked Questions (FAQs)
1. What is Matue Couture?
Matue Couture is a luxury professional clothing brand for women that blends the richness of African culture with modern, elegant designs. Our collections feature clothing and accessories that are sustainably and ethically sourced from Africa, crafted with attention to quality and timeless style.
2. Where are Matue Couture products made?
Matue Couture products are crafted in Togo, where skilled artisans bring Simone's designs to life. The fabrics used in each collection are sourced from various countries across Africa, reflecting the continent's rich textile heritage. For the current collection, the fabrics originate from Ghana, showcasing the artistry and traditions of Ghanaian craftsmanship. This approach emphasizes Matue Couture's dedication to celebrating Africa’s cultural diversity while supporting ethical and sustainable practices.
3. What does Matue Couture prioritize in its production process?
We prioritize sustainability and ethical sourcing. We work closely with artisans and producers to ensure our practices are environmentally conscious and our workers are treated fairly.
4. How do I care for my Matue Couture pieces?
- Clothing: We recommend dry cleaning to preserve the fabric and craftsmanship.
5. Do you ship internationally?
Yes, we ship worldwide! Shipping fees and delivery times may vary depending on your location.
6. What is your return and exchange policy?
We accept returns and exchanges within 14 days of delivery. Items must be unused, unwashed, and in their original condition with tags intact. Sale items and custom items are final sale and cannot be returned or exchanged. Please refer to our Return Policy page for detailed instructions.
7. What is your cancellation policy?
Orders can be canceled within 24 hours of placement. After this window, cancellations are not guaranteed as production or shipping may have already commenced. For assistance, please contact our support team.
8. Can I track my order?
Yes! Once your order has shipped, you will receive an email with a tracking number. You can use this number to track the progress of your delivery on our website or through the courier’s tracking portal.
9. What methods of payment do you accept?
We accept major credit and debit cards, PayPal, and other secure payment options. All transactions are encrypted to ensure your payment details are safe and secure.
10. How can I contact Matue Couture for customer support?
You can reach our support team via email at matuecouture@matuecouture.com or through our Contact Us page. We strive to respond to all inquiries within 24 hours.
11. How can I stay updated on new releases and exclusive offers?
Subscribe to our newsletter and follow us on social media to receive the latest updates, style inspiration, and exclusive offers.